Formal eBay support comes from the Developer Technical Support team. You must be a registered eBay developer with active support to interact with Developer Technical Support. If you exhaust your ability to debug your application, or if you think you have encountered a bug in an eBay interface, you can contact Developer Technical Support for help.
Enable premium support
Before you can request Premium Support:
You must have either already purchased Developer Technical Support support hours, or
You need to purchase them via the Purchase Hours tab on the Premium Support site. If you do not have any hours available, select Purchase Hours and specify the number of hours you want (either a 4-hour package for $250 or individual hours at $75 each), and pay using PayPal.
Once you have purchased support hours, go to the Request Support tab to file a ticket.
Create a support request
To create a support request, go to the Request Support tab of the Premium Support page and complete a ticket.
Additional Help Resources
In addition to the resources that directly support your eBay application development, the following resources provide details on the rich eBay feature set:
eBay Buying Customer Service Help pages—Business support page that provides information on buying, such as how bidding works, payments, shipping and tracking items, managing purchases, and working with sellers.
eBay Seller Center—Business support page that provides sellers with information on listing and marketing, running a store, shipping, and service and payments.
eBay Customer Service Help—eBay’s primary customer support page.
eBay Policy Index—Index page of eBay’s buying and selling policies.
eBay Motors Support—Business support page for eBay Motors.