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The ReturnSellerInfoOverdue notification is sent to the subscribed buyer and seller when seller information (Return Merchandise Authorization number and/or alternative return shipping address) due to the buyer is overdue. The seller is expected to provide requested seller information to the buyer within two business days after the day that the buyer opens the eBay managed return

Sellers can call provideSellerInfo to provide a Return Merchandise Authorization number and/or an alternative return shipping address to the buyer.

For more information about the provideSellerInfo API call, refer to the Return Management API Call Index.

These notifications are set in the SetNotificationPreferences call.

Before using these notifications, be sure that you have read and understood the information in Platform Notifications.

Data Fields Returned

API Call that displays this notification: getReturnDetail

ExternalUserData is pulled from the SetNotificationPreferences request. Refer to the SetNotificationPreferences call reference for additional information about this field.

For information about additional fields in the payload, refer to the getReturnDetail call reference documentation in the Return Management API documentation set.

Refer to SOAP Message Body for information about the standard elements returned for all notifications.


Sample ReturnSellerInfoOverdue Notification

<?xml version="1.0" encoding="UTF-8"?>
<soapenv:Envelope xmlns:soapenv="" xmlns:ser="http://">