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The ReturnEscalated notification is sent to the subscribed buyer and seller when an eBay managed return is escalated to an eBay Buyer Protection case. When the buyer successfully escalates an eBay managed return to an eBay Buyer Protection case, the eBay managed return is closed.

These notifications are set in the SetNotificationPreferences call

Before using these notifications, be sure that you have read and understood the information in Platform Notifications.

Data Fields Returned

API Call that displays this notification: getReturnDetail

ExternalUserData is pulled from the SetNotificationPreferences request. Refer to the SetNotificationPreferences call reference for additional information about this field.

For information about additional fields in the payload, refer to the getReturnDetail call reference documentation in the Return Management API documentation set.

Refer to SOAP Message Body for information about the standard elements returned for all notifications.


Sample ReturnEscalated Notification

<?xml version="1.0" encoding="UTF-8"?>
<soapenv:Envelope xmlns:soapenv="" xmlns:ser="http://">