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The ReturnRefundOverdue notification is sent to the subscribed seller when the seller's refund to the buyer is overdue. The seller is expected to issue a refund to the buyer within five business days after the day that the seller receives the returned item. Sellers can call issueRefund to issue a refund to the buyer. For more information about the issueRefund API call, refer to the Return Management API Call Index.

These notifications are set in the SetNotificationPreferences call.

Before using these notifications, be sure that you have read and understood the information in Platform Notifications.

Data Fields Returned

API Call that displays this notification: getReturnDetail

ExternalUserData is pulled from the SetNotificationPreferences request. Refer to the SetNotificationPreferences call reference for more information about this field.

For information about additional fields in the payload, refer to the getReturnDetail call reference documentation in the Return Management API documentation set.

Refer to SOAP Message Body for information about the standard elements returned for all notifications.


Sample ReturnRefundOverdue Notification

<?xml version="1.0" encoding="UTF-8"?>
<soapenv:Envelope xmlns:soapenv="" xmlns:ser="http://">