Order returns

Occasionally there are circumstances under which a buyer will request to return an order.

The GetOrders response payload includes the following fields which provide general information about orders that are being returned:

• OrderArray.Order.TransactionArray.Transaction.Status.ReturnStatus

  Provides the status of a buyer's return request. This field is only returned if the buyer has initiated a return request, or has escalated an existing return request into a return case.

• ReturnedOrderCountActual

  Indicates the total number of orders returned.

Order returns are managed using the Post-Order API Return Calls.

Manage order returns

The Post-Order API offers updated after-sale experiences that include new flows for order returns.

If order returns have previously been processed using the Trading API, changes must be made to existing flows to take advantage of the updated after-sale capabilities offered by the Post-Order API.

For complete information about using the Post-Order API, refer to:

• Post-Order API User Guide
• Post-Order API Return Calls Index