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Why do I get an Error Code 240 when adding or revising an item even though there is no apparent problem with my listing?
<Errors>
<Error>
<Code>240</Code>
<SeverityCode>1</SeverityCode>
<Severity>SeriousError</Severity>
<Line>0</Line>
<Column>0</Column>
<ErrorClass>RequestError</ErrorClass>
<ShortMessage>Item
cannot be listed or modified.</ShortMessage>
<LongMessage>Item
cannot be listed or modified, either because the title and/or description contains improper words, or some other reasons stated in the Message node of the response, if any.</LongMessage>
</Error>
<Errors>
<Message><FORM
action="http://shiptrack.ebay.com/ws/eBayISAPI.dll?SCRPlaceCall"
method="post"><TABLE cellpadding="0"
cellspacing="0" width="100%"><TR><TD
bgcolor="#9999CC"><IMG
src="http://pics.ebay.com/aw/pics/tbx/s.gif"
height="2"/></TD></TR></TABLE><TABLE
cellpadding="0" cellspacing="0" width="100%"
bgcolor="#D6DEFF"><TR><TD><IMG
src="http://pics.ebay.com/aw/pics/tbx/notch.gif" width="13"
height="3" align="center"/></TD><TD><IMG
src="http://pics.ebay.com/aw/pics/tbx/s.gif" height="25"
width="6"/></TD><TD
width="100%"><B><FONT face="arial,sans-serif"
size="+1">Verify Your Phone
Number</FONT></B></TD></TR></TABLE><TABLE
cellpadding="0" cellspacing="0"
width="100%"><TR><TD
bgcolor="#9999CC"><IMG
src="http://pics.ebay.com/aw/pics/tbx/s.gif"
height="2"/></TD></TR></TABLE><BR/><TABLE
cellpadding="0" cellspacing="0"
width="100%"><TR><TD><IMG
src="http://pics.ebay.com/aw/pics/tbx/s.gif"
width="10"/></TD><TD><FONT
face="arial,sans-serif" size="-1">To help provide a safe
trading environment, eBay members need to have a valid phone number on file.
Please work with us to verify or update and verify your phone number by
following a few, easy steps. We care about your privacy and encourage you to
<A
href="http://pages.ebay.com/help/account/updating-contact-information.html">learn
more</A>.</FONT></TD></TR></TABLE><BR/><TABLE
cellpadding="0" cellspacing="0" border="0"
width="100%"><TR><TD><IMG
src="http://pics.ebay.com/aw/pics/tbx/s.gif"
width="10"/></TD><TD><FONT
face="arial,sans-serif" size="-1">1. Receive an automated
call at the phone number we have on file for you.<BR/>2. Remember the PIN
(Personal Identification Number) you receive during the call.<BR/>3.
Return to eBay and enter the
PIN.</FONT></TD></TR></TABLE><BR/><TABLE
cellpadding="0" cellspacing="0"
border="0"><TR><TD><IMG
src="http://pics.ebay.com/aw/pics/tbx/s.gif" width="10"
height="1"/></TD><TD><INPUT type="submit"
value="Continue
>"/></TD></TR></TABLE></FORM><p> </p>
</Message>
In such situations it is always a good idea to take a close look at the message tag which can contain very detailed information about what is required. For e.g. if a power seller has an invalid phone number on file and it needs to be updated, the Message tag may say exactly that when rendered as HTML: