eBay Feedback DSR APIs provide an easy way to manage account-level Feedback data, specifically Detailed Seller Ratings (DSRs).
Use the Feedback API to develop DSR-based reports and tools that offer insight into how specific business practices contribute to a seller’s DSR scores. DSR data can help sellers understand particular strengths and weaknesses in their business model as well as possible areas for improvement. For example, a particular shipping service may consistently deliver high DSRs, while a items listed in a particular category contribute to most of the lower ratings.
Supported Features
Formats: XML, SOAP
Protocols: HTTP POST
Current Support
The eBay Feedback Service currently supports the following APIs:
Detailed Seller Ratings (DSR)
The Feedback Service uses an asynchronous programming model. There are "create" calls for specifying the criteria for generating the reports and a single "get" call, getDSRSummary, to retrieve the generated reports. The response for the create calls contains a job ID, which is used as input for the get call to check completion status and/or to retrieve the DSR summary report. Reports typically take less than an hour to generate.
Note: Currently, APIs are provided for managing DSR data only. For other Feedback related operations, such as leaving and retrieving Feedback, please refer to the Trading API.
- createDSRSummaryByCategory: Creates a seller's DSR summary report for sold items based on the categories they were listed in and a date range.
- createDSRSummaryByPeriod: Creates a seller's DSR summary report for sold items based on a date range.
- createDSRSummaryByShippingDetail: Creates a seller's DSR summary report for sold items based on shipping details for the items and a date range.
- createDSRSummaryByTransaction: Creates a seller's DSR summary report for sold items specified with transaction information.
- getDSRSummary: Retrieves a DSR report which had previously been created for specific criteria, such as a list of transactions, period of time, listing category, or shipping details.
Getting Started and Resources
Documentation
- Call Reference: Browse all calls and the fields they use.
- Users Guide: A quick overview of the eBay Feedback API and what you can do with it.
- Release Notes: View enhancements in each release.
- WSDL: Download the Feedback API definition file.
Support
Access and Rate Limiting
Access to eBay Feedback APIs is over HTTP protocol, and requires a User Token for user-level authentication. eBay Feedback API requests to create DSR summary reports are limited to 10 requests per user per day.
