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More about the Changes to the Unpaid Item Dispute Process
Posted by
John Darrow
in Documentation & Product News
Thursday, Nov.05.2009, 3:23 PM PT
In October, eBay introduced changes in the Unpaid Item (UPI) Dispute process. We have a few clarifications and additions for you on this process. As noted in the UPI documentation, the new process lets you open a dispute as soon as 4 days after the transaction (instead of 7) and close disputes as soon as 4 days after opening the dispute (instead of 7), etc.
How do you know whether these new timelines apply to your disputes or not? It is all about the request version. If you created a UPI dispute with a request version lower than 637, the old timelines apply and the various platform notifications for messaging are still supported. But if the request version is 637 or greater, the new timelines apply, and the following platform notifications no longer apply: BuyerResponseDispute, SellerClosedDispute, SellerOpenedDispute, SellerRespondedToDispute. (The reason the notifications are not needed is because messages between buyer and seller are no longer added to the dispute.)
Support for the old process will be removed around March 2010, so please migrate your UPI dispute code to work with the new process.
What do you think of the new UPI process? I would like to hear your thoughts.
Fraser Smith
Senior Product Manager
developer-relations@ebay.com
